Service Guarantee

At Beyond Events, we are committed to achieving customer service excellence, which is why we have introduced a Service Guarantee.

Our Service Guarantee is about backing what we said we would do, giving you the absolute confidence that you are dealing with the right company.

If we fail to deliver on our promises, we will give you a 500 USD cash refund when you book and pay for your event.

We guarantee the following:

Service response time – There are many time zones in the world and we understand how frustrating it can be having to wait to receive a response to your enquiry, that’s why we guarantee to respond to your initial enquiry within 24 hours of receiving your email or call.

Locally based – We are a locally based company that is owned and operated by Australian expatriates. We pride ourselves on being easy to deal with and we welcome you to pop into our office for coffee and a chat to discuss how Beyond Events can make your next event a success. Our office is situated at 102 Jl. Kerobokan, Seminyak.

No surprises – We guarantee you will be provided with quality service and attention to detail, as you would expect at home. We also assure you that the team that you deal with during the organisation and creation of your special event is the team you’ll deal with on the day, giving you comfort that we will be there to support your special occasion.